Colfen Holdings Corp. provides a 3-year manufacturer’s warranty against our memory foam products losing their shape. All Pillows are quality controlled before leaving the factory, the foam pillows will have some minor air bubbles, this does not affect the quality of the product this is a process of manufacturing. Air bubbles and small cracks are normal oxidization and aging of a memory foam pillow. They do not affect the support or comfort of your Hug Align pillow. We cannot accept exchanges on non-defective items that have been used.
Please call our toll-free number at 1-855-416-6768 or email our customer service department at email@example.com a member of our team will be happy to assist you.